If you still need help, select Contact Support to be routed to the best support option.Īdmins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support. iCloud Photos works with the Photos app to keep your photos and videos securely stored in iCloud, and up to date on your iPhone. Press and hold the Option key while you open Photos. Seeing pictures that are not my photos in OneDrive Need more help?įor help with your Microsoft account and subscriptions, visit Account & Billing Help.įor technical support, go to Contact Microsoft Support, enter your problem and select Get Help. Problem with iphoto - Create a new Photos library and see if your issues persist: Quit Photos. Troubleshoot OneDrive for iOS app problems Manually upload files or photos to OneDrive in iOS It will prompt an action that will try to find library files in external drives and other places. Upload HEIF and HEVC photos and videos to OneDrive Step 1: Type in ‘iPhoto Library’ in the search field. To disable optimization, tap Settings > iCloud > Photos and uncheck Optimize Storage. OneDrive cannot upload photos optimized for iCloud. If your camera upload is taking too long to set up or look for photos, without giving any error message, it could be because you have too many photos in your camera roll. If you're not connected to Wi-Fi, check your mobile OneDrive settings. If you want to use your mobile network, tap Settings, tap Camera upload, and then turn on Use Mobile Network. Automatic uploading cannot work if the app has been Force Closed (double-tap Home and swipe up and away).Ĭonnect to Wi-Fi. Apple recommends that customers leave the OneDrive app running in the background. Learn how to turn Low Power Mode on/off.Įnable/disable Background App Refresh in the iOS settings: Settings > Scroll down to our app > toggle on/off Background App Refresh.ĭon't close the app. iOS won't let OneDrive backup your photos if the battery is less than 20%.Įnsure your device is not in Low Power Mode. If automatic camera upload isn’t working, or only some pictures are uploaded, follow these steps:Ĭonnect your charger. Note: To conserve battery life, iOS may go to "sleep" during a large camera upload, making the upload take a long time.
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